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Consultation Terms and Conditions


  • Our consultations run for 30 minutes. During this time our lawyers will listen to your migration goals, assess your eligibility, and provide the best pathway to reach your migration goals. They will discuss methods to strengthen your application and the next steps. 

Online Harassment

Please note that Maison Chen Law Group has zero tolerance for any form of disrespect, harassment, aggression, violence or discrimination. If any of these occur, our lawyers reserve the right to terminate the consultation immediately and no refunds will be issued.

Cancellations, Reschedules and Refunds

  • For any cancellations, please use the link in the appointment email and email us at [email protected] to process your refund.  

  • All cancellations made up to 48 hours before the scheduled appointment will be processed without a penalty.

  • The consultation fee is not deductible from future applications. If you do not wish to use our services but have further questions in the future, a second consultation will be required.

  • Maison Chen Law Group will charge an admin fee of $100.00 to reschedule your appointment if not given notice 24 hours prior to the consultation. 

  • Please note that refunds for cancellations made within 48 hours of an appointment will not be issued. If you cannot make the appointment, please get in touch with us immediately at [email protected]

  • At times, due to unforeseen circumstances, Maison Chen Law will have to reschedule or cancel an appointment. In this scenario, we will do our best to reschedule you as soon as possible with one of our lawyers. 

For any questions or notices, please contact us at:

Maison Chen Law Group Pty Ltd ABN 51 648 831 967 

Email: [email protected]

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